Last Updated: August 1, 2023
1. Introduction
At PerspectiveHub, we are committed to ensuring your complete satisfaction with our services. We understand that circumstances may arise where you need to cancel a service or request a refund. This Refund Policy outlines the terms and conditions for refunds and cancellations of our styling services.
By purchasing our services, you agree to the terms of this Refund Policy. Please read this policy carefully before booking any services with us.
2. Refund Eligibility
PerspectiveHub offers refunds under the following circumstances:
2.1 Cancellation Before Service Delivery
If you need to cancel a scheduled styling service, refund eligibility depends on the timing of your cancellation:
- More than 7 days before the scheduled service: Full refund of the service fee
- 3-7 days before the scheduled service: 75% refund of the service fee
- 24-72 hours before the scheduled service: 50% refund of the service fee
- Less than 24 hours before the scheduled service: No refund (except in cases of emergency, which will be evaluated on a case-by-case basis)
2.2 Service Quality Issues
If you are not satisfied with the quality of our styling services, you may be eligible for a refund under the following conditions:
- You notify us of your dissatisfaction within 48 hours of service completion
- You provide specific details about the issues with the service
- You give us a reasonable opportunity to address and resolve the issues
In cases of service quality concerns, we may offer:
- A complimentary follow-up session to address your concerns
- A partial refund based on the nature of the issue
- A full refund in cases where we determine that the service provided significantly failed to meet our standards
2.3 PerspectiveHub Cancellation
If PerspectiveHub needs to cancel a scheduled service due to unforeseen circumstances:
- We will attempt to reschedule at a time convenient for you
- If rescheduling is not possible, we will provide a full refund of the service fee
- In some cases, we may offer a discount on future services as compensation for the inconvenience
3. Non-Refundable Items
The following items are generally non-refundable:
- Completed Digital Products: Digital style guides, lookbooks, or other digital deliverables that have already been delivered to you
- Gift Certificates: Once purchased, gift certificates are non-refundable but are transferable and valid for 12 months from the date of purchase
- Third-Party Purchases: Any items purchased from retailers or third parties during personal shopping services (these would be subject to the retailer's own return policies)
- Travel Expenses: Any pre-arranged travel expenses incurred by our stylists for on-location services, if cancellation occurs less than 72 hours before the scheduled service
4. Refund Process
4.1 How to Request a Refund
To request a refund, please follow these steps:
- Contact our customer service team at [email protected] or call +44 7775 752023
- Provide your booking reference number, the date of service, and your contact information
- Explain the reason for your refund request in detail
- Include any relevant documentation or evidence supporting your request (if applicable)
4.2 Refund Processing Timeline
Once your refund request is approved:
- We will process the refund within 5 business days
- Refunds will be issued to the original payment method used for the purchase
- Depending on your payment provider, it may take an additional 5-10 business days for the refund to appear in your account
4.3 Refund Review Process
All refund requests are subject to review. Our process includes:
- Acknowledgment of your request within 24 hours
- A thorough review of the circumstances by our customer service team
- Communication with the stylist who provided the service (if applicable)
- A decision regarding the refund request within 3 business days
- Notification of the decision and explanation of any partial refunds
5. Rescheduling Services
As an alternative to cancellation and refund, we offer flexible rescheduling options:
- More than 24 hours notice: You may reschedule your appointment once at no additional charge
- Less than 24 hours notice: Rescheduling may be subject to a £25 rescheduling fee
- Multiple reschedules: After the first reschedule, additional changes may incur a fee of £25 per change
To reschedule a service, please contact us at [email protected] or call +44 7775 752023.
6. Special Circumstances
6.1 Illness or Emergency
In cases of documented illness or emergency situations:
- We may waive cancellation fees with appropriate documentation
- We will work with you to reschedule the service at no additional cost
- If rescheduling is not possible, we may offer a more flexible refund arrangement
Please contact us as soon as possible if such circumstances arise.
6.2 Service Packages and Subscriptions
For multi-session service packages or styling subscriptions:
- Refunds for unused sessions will be prorated based on the number of sessions already delivered
- A £25 administrative fee may be applied to package cancellations
- Subscriptions may be subject to the terms outlined in your subscription agreement
6.3 Custom or Specialized Services
For custom or specialized styling services:
- Services that require extensive preparation or specialized resources may have different refund terms
- These terms will be clearly communicated during the booking process
- Typically, a non-refundable deposit may be required for highly customized services
7. Service Credits
In some cases, instead of a monetary refund, we may offer service credits:
- Service credits are valued at 110% of the refund amount
- Credits can be applied to any PerspectiveHub service
- Credits are valid for 12 months from the date of issue
- Credits are non-transferable and cannot be exchanged for cash
Service credits may be particularly appropriate in cases where the service quality did not meet expectations, or when we need to cancel a service.
8. Dispute Resolution
If you are not satisfied with our decision regarding your refund request:
- You may escalate your concern to our Customer Relations Manager by emailing [email protected]
- Please include your booking reference number, details of previous communications, and the specific outcome you are seeking
- Our Customer Relations Manager will review your case and respond within 5 business days
- If a resolution cannot be reached, we may suggest mediation through an independent third party
9. Changes to This Policy
PerspectiveHub reserves the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting to our website. We will notify customers of any material changes to this policy via email or a prominent notice on our website.
Refund requests will be governed by the policy in effect at the time of service purchase.
11. Our Commitment to Client Satisfaction
At PerspectiveHub, client satisfaction is our top priority. While this policy outlines our formal refund procedures, we approach each situation with flexibility and a genuine desire to ensure you are happy with our services.
We value your feedback and use it to continuously improve our offerings. If you have any suggestions or concerns about our services, please don't hesitate to share them with us, even if you're not seeking a refund.
Thank you for choosing PerspectiveHub for your styling needs.
